HOSP 110 - Service in the Hospitality Industry

Lecture - Lab - Credit Hours: 3-0-3
This course is designed to give students knowledge of customer relations. Too often in this industry, management forgets the importance of front-line employees and how they affect the customer. This course helps students by giving them valuable knowledge on the importance of effective training, handling complaints and management skills. Students will understand the concept of service as it pertains to the hotel/restaurant industry, the customer, and the front-line employee.