MGMT 110 - Teams and Tools of Quality

Lecture - Lab - Credit Hours: 3-0-3
This course introduces the elements of team development, including roles and responsibilities of team leadership and membership, techniques and methods of working with different personality types, and essential communication skills, including conducting team meetings, conflict resolution, and peer reinforcement. After team skills are developed, the remainder of the course will be taught using the team approach including a brief overview of basic descriptive statistics and the seven basic tools of quality: cause and effect diagrams, process flow chart, histogram, run chart, control chart, and scatter diagram. All projects and assignments will be done in assigned teams.