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    Joliet Junior College
   
 
  Dec 11, 2017
 
 
    
2017-2018 Catalog

Completion Guide

Customer Service, Certificate of Completion



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Program Code: BU200

The Customer Service Representative is a vital member within an organization as an initial point of contact for customers as well as a direct link to the sales force.  Customer Service Representatives provide information and specialized advice relating to products and services offered, they anticipate customer needs, they process orders and returns, and resolve complaints.  This certificate provides a solid foundation in business communication, human relations, and principles for excellence in customer service.  Students graduating with this certificate are prepared to enter the customer service field in entry-level positions.

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