2021-2022 Catalog 
    Dec 07, 2022  
2021-2022 Catalog [ARCHIVED CATALOG]

Customer Service, Certificate of Completion

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JJC Program Code: BU200

ICCB Program Code: BUS 0200

The Customer Service Representative is a vital member within an organization as an initial point of contact for customers as well as a direct link to the sales force. Customer Service Representatives provide information and specialized advice relating to products and services offered, they anticipate customer needs, they process orders and returns, and resolve complaints. This certificate provides a solid foundation in business communication, human relations, and principles for excellence in customer service. Students graduating with this certificate are prepared to enter the customer service field in entry-level positions.

Completion Guide

For advisor information and a sample schedule by semester, view our completion guide. 

Total Required Hours: 9 Semester Hours

Includes Online Courses

This program includes the option for distance education courses (online and/or hybrid).

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