Customer Service, Certificate of Completion

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JJC Program Code: BU200

ICCB Program Code: BUS 0200

The Customer Service Representative is a vital member within an organization as an initial point of contact for customers as well as a direct link to the sales force. Customer Service Representatives provide information and specialized advice relating to products and services offered, they anticipate customer needs, they process orders and returns, and resolve complaints. This certificate provides a solid foundation in business communication, human relations, and principles for excellence in customer service. Students graduating with this certificate are prepared to enter the customer service field in entry-level positions.

Major Core Requirements: 9 credit hours

Total Required Hours: 9 Semester Hours

Includes Online Courses

This program includes the option for distance education courses (online and/or hybrid).

Completion Guide

The following suggested schedule is based on full-time enrollment. Students planning to transfer to a senior institution should check with that institution for specific transfer requirements.

First Semester

Graduation Requirements

Graduation Requirements

To be awarded an Associate degree at Joliet Junior College, each student must meet the following requirements:

1. Satisfy all admissions requirements.

2. Complete the courses required to earn the given degree. If the student is a transfer student with coursework taken elsewhere, he/she must complete a minimum of 60

credit hours of which 15 credit hours applicable to the degree are earned at JJC. Proficiency test, CLEP, and Advanced Placement does not meet this requirement.

3. Earn a cumulative grade point average of at least 2.0.

4. Discharge all financial obligations to the College and have no restrictions.

5. File an application for graduation. An application should be filed at the time of registration for the student’s anticipated last semester.

6. Have all official transcripts from other college/universities on file in the Graduation Office by the graduation filing date for evaluation of credit. A delay in the process

may result in a later graduation date.

To be awarded a Certificate of Achievement, Certificate of Completion, or Occupational Certificate at JJC, each student must meet the following requirements:

1. Satisfy all admission requirements.

2. Complete the courses required to earn the chosen certificate. Complete a minimum of 1-8 credit hours (Occupational Certificate), 4-29 credit hours (Certificate of Completion) or 30-50 credit hours (Certificate of Achievement). If the student is a transfer student with coursework taken elsewhere, he/she must complete a minimum of 25% of the total required credit hours applicable to the certificate at JJC. Proficiency test, CLEP, and Advanced Placement do not meet this requirement.

3. Earn a cumulative grade point average of at least 2.0 in the area of concentration.

4. Discharge all financial obligations to the college and have no restrictions.

5. File an application for graduation. An application should be filed at the time of registration for the student’s anticipated last semester.

6. Have all official transcripts from other college/universities on file in the Graduation Office by the graduation filing date for evaluation of credit. A delay in the process

may result in a later graduation date.

Contact Information

Department Chairperson	Program Coordinator
Name: William O’Connor	Name:
E-mail: woconnor@jjc.edu	E-mail:
Phone: (815) 280-2404	Phone: